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Switchboard / Telephone Operator

242

Statewide
Job Postings
188th

Out of 439
Jobs In-Demand
2,060

Currently Employed
in Indiana
$10.94 - $14.75

Avg. Hourly Wage
Indiana
$11.05 - $16.60

Avg. Hourly Wage
USA
map Region 1 Region 2 Region 3 Region 4 Region 5 Region 12 Region 6 Region 7 Region 8 Region 9 Region 10 Region 11

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Switchboard / Telephone Operator - Indiana Regions Overview:

The graph above shows that there were 242 job postings for the occupation of Switchboard / Telephone Operator in Indiana during 2013 and 2014. The vertical bar chart shows which regions had the most demand for Switchboard / Telephone Operator. These numbers represent current demand as advertised in online job postings and do not necessarily indicate projected job growth in the future. Nevertheless, these numbers are a valid barometer for gauging recent job demand statewide and regionally in Indiana.

What Switchboard / Telephone Operator Do:

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Common Job Activities:

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Relay or route written or verbal messages.
  • Answer simple questions about clients' businesses, using reference files.
  • Place telephone calls or arrange conference calls as instructed.
  • Keep records of calls placed and charges incurred.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Stamp messages with time and date and file them appropriately.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Complete forms for sales orders.
  • Contact security staff members when necessary, using radio-telephones.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Place orders, such as for equipment, supplies, or catering for meetings.

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