Search icon

Call Center Manager

158

Statewide
Job Postings
229th

Out of 439
Jobs In-Demand
24,430

Currently Employed
in Indiana
$17.39 - $29.52

Avg. Hourly Wage
Indiana
$19.48 - $32.47

Avg. Hourly Wage
USA
map Region 1 Region 2 Region 3 Region 4 Region 5 Region 12 Region 6 Region 7 Region 8 Region 9 Region 10 Region 11

Job Overview Button Salary Button Skills Button Certifications Button Training Programs Button Recent Grads Button

Call Center Manager - Indiana Regions Overview:

The graph above shows that there were 158 job postings for the occupation of Call Center Manager in Indiana during 2013 and 2014. The vertical bar chart shows which regions had the most demand for Call Center Manager. These numbers represent current demand as advertised in online job postings and do not necessarily indicate projected job growth in the future. Nevertheless, these numbers are a valid barometer for gauging recent job demand statewide and regionally in Indiana.

What Call Center Manager Do:

Directly supervise and coordinate the activities of clerical and administrative support workers.

Common Job Activities:

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Develop work schedules according to budgets and workloads.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Compute figures such as balances, totals, or commissions.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Discuss work problems or grievances with union representatives.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Arrange for necessary maintenance or repair work.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Search by Occupation

Search for the following Occupation
Show me results for





Show me occupations that have
number of Job Postings
Show me occupations that have
Annual Salaries $







email-btprint-bt create-bt

Find a Training Provider in Indiana

companys logos companys logos


>> See More Training Providers for this Occupation

Powerd by COSIndiana Chamber Foundation

Welcome to

Indiana's data resource connecting Hoosier skills with high-demand careers.

Please select a site view:

Middle-Skills

Learn about careers requiring post-secondary training of two years and less, such as certificates, certifications and Associate's degrees.

All Jobs

Learn about careers requiring all levels of training and education, such as certificates, certifications, Associate’s degrees, Bachelor’s degrees and graduate degrees.